Opening hours: 24 hours a day, seven days a week. The Perfect Combination of Security & Convenience. Genius is a comprehensive software solution for the Property & Casualty insurance market. Postal. The ceiling luminaires on these pages are part of the GENIUS series of downlights: Luminaires with BEGA Hybrid Optics®. It also has live chat and email support and an array of support content including FAQs. Enable Cayan and tap its Setup option. If you do not have this information, contact the Cayan support team. PO Box 5677, Victoria St West Auckland 1142, New Zealand. Click on EPSI to configure the ERPLY integrator with the proper IP address and port number: Fill in the IP address with the same IP address you got from the Cayan device on STEP 1 or STEP 2: Click on Save EPSI Configuration at the bottom, click on Test Connection to see if Windows POS is communicating with Cayan and click. The Cayan Genius Line Item Display API requires HTTP Basic Auth authentication. Sheerly Genius Inc has 5 total employees across all of its locations and generates $811,630 in sales (USD). On the terminal's screen, tap Network > Test. You can find the Cayan portal / hompage here. In most cases issues are dealt with in a timely and efficient manner. From the Type drop-down menu, select Cayan Genius. Step 2. If you need Cayan Genius Line Item Display API support, you can contact support directly at [email protected], or reach out to their Twitter account at @cayan. 1. Cayan Genius is deployed as an intelligent terminal. From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad. Only the protocol scheme (https vs. http) and port (8443 vs 8000) differ. (Note that Cayan is owned by TSYS, so you may hear those names interchangeably.) Contact our customer support team for help. The seamless integration with GlobalSign's PKI service, capable of issuing more than 3,000 digital certificates per second, allows Cayan to issue SSL Certificates on all devices to establish encryption, mutual authentication and trust. Confidentiality level - Public use Last Updated: Friday, October 23, 2020. Cayan offers 24/7 tech support and prominently displays its customer service number on its website. Contact DDI Customer Care to purchase the TSYS Cayan integration. Locations. Before setting up a Genius-powered payment terminal for use with SmartPOS, make sure that the following prerequisites are met: This information is typically sent by Cayan at the email address when you sign up for the Cayan gateway service. You have Cayan account credentials at hand. Cayan is a registered ISO/MSP of US Bank, Minneapolis, Minnesota, and Wells Fargo Bank, N.A., Walnut Creek, California. MerchantWare Web services can be used with your own merchant service account, or you can use Cayan's own merchant services. The Genius platform offered by Cayan is not just built for business owners. Set Up Cayan Genius Customer Engagement Device. Plug the 12V power adapter into a power socket. Phone: (1) (888) 249-3220. Support. Phone Number (800)941-6557 Cayan streamlines the buying process by providing credit card payment acceptance solutions for small businesses. +1.800.941.6557 tel. Have the serial number of at least one of your terminals on hand for … Company profile page for Cayan LLC including stock price, company news, press releases, executives, board members, and contact information Very good customer support Customer Service Isn't a Department, It's a Company Culture If your Genius device does not turn on, contact our Genius Support Team. Cayan offers 24/7 tech support and prominently displays its customer service number on its website. It also has live chat and email support and an array of support content including FAQs. For Genius related technical support. In most cases issues are dealt with in a timely and efficient manner. Along with unbeatable prices and unparalleled service, Cayan offers fast and simple Authorize.Net account setup for merchant account customers. Enable tipping on the terminal. The Cayan Genius™ architecture includes the VeriFone MX-915 and MX-925 Point-of-Interaction devices, which have been assessed and approved to the PCI Pin Transaction Security (PTS) 3.0 standard. Stay connected and up-to-date with Cayan World through our ever expanding network of social media and other interactive sites below. Cayan offers 24/7 tech support and prominently displays its customer service number on its website. Today, with the reputation as the best “one-stop shop” for affordable payment processing solutions, Cayan is a true industry leader, setting the standard for price, service, ethics, and integrity. D&B Hoovers provides sales leads and sales intelligence data on over 120 million companies like Sheerly Genius Inc around the world, including contacts, financials, and competitor information. Fax: (1) (857) 241-5429. Phone: (1) (800) 941-6557. 2. 5. Phone: (1) (888) 249-3220 Fax: (1) (857) 241 -5429 Opening hours: 24 hours a day, seven days a week . Global Headquarters Biomatters, Ltd. L2, 18 Shortland Street Auckland, 1010, New Zealand Ph: +64 9 379 5064 Fax: +64 9 379 5063. Contact e-mail address: p2pe@cayan.com : P2PE and PCI DSS Merchants using … Have the serial number of at least one of your terminals on hand for … Cayan's platforms include their Cayan® Unified Commerce Solution Suite™ and Genius® Platform - both are secure and scalable platforms that are fully configurable, tailored to a business's unique needs and easy to implement. With a number of integration options, Cayan offers POS developers access to both NFC and EMV payments. Go to File > Company > Cayan Configuration. If you're using MerchantWare Web services … Phone: (1) (800) 941-6557 Fax: (1) (857) 241-5429 Opening hours: 24 hours a day, seven days a week . To configure TSYS Cayan . Cayan's Genius technology independently processes multiple card types and payment methods then passes encrypted information to Inform ERP to accept payment while delivering a seamless customer experience. Your Genius device should turn on. +1.888.845.9457 tel. Cons "Overall, Cayan's support team has blown me away and not only do they fix the (my) problem, they teach me how to avoid it in the future." Fax: (1) (857) 241-5429. MerchantWare Web services can be used with your own merchant service account, or you can use Cayan's own merchant services. CONTACT PREFERENCES: The PIN pad is registered at Cayan: the device serial number is tied to the merchant account or store. This combination of lens and reflector takes advantage of both the lens and reflector technology. (This device does not plug into your computer directly.) Click Edit. The company is headquartered at 1 Federal St, Boston, Massachusetts 02110. The company has representatives on a full time basis ready to address whatever problem you have. Confidentiality level - Public use Last Updated: Friday, October 23, 2020. Copyright Ⓒ 2002-2021 | Site Map | Portal | Privacy Policy | Terms and Conditions of Use | All Rights Reserved.Petrosoft LLC | 290 Bilmar Drive, Pittsburgh, PA 15205 | Phone: 412-306-0640 | Fax: 412-202-5487 Lowest guaranteed prices on all processing equipment. Along with unbeatable prices and unparalleled service, Cayan offers fast and simple Authorize.Net account setup for merchant account customers. Cayan has been a leading reseller and expert provider of Authorize.Net deployments for over eight years. +1.888.249.3220 tel. The company has representatives on a full time basis ready to address whatever problem you have. Additionally, developers can take advantage of intense security and support. Wide range of terminal equipment 2. See screenshots, read the latest customer reviews, and compare ratings for PICKa Genius. Who do I call for support on the Genius device, and what are the support hours? All rights reserved. Click … Setting up payment processing with Cayan's Genius Handheld terminal ... Manually entering credit or debit card numbers is not supported. 1. Copyright Ⓒ 2002-2021 | Site Map | Portal | Privacy Policy | Terms and Conditions of Use | All Rights Reserved.Petrosoft LLC | 290 Bilmar Drive, Pittsburgh, PA 15205 | Phone: 412-306-0640 | Fax: 412-202-5487, If this is a support issue, please open up a ticket with this, Earn Credits of $250 or more with Petrosoft's Customer Bonus Program. It also has live chat and email support and an array of support content including FAQs. For information on processing credit card transactions using your POS system, please contact your POS vendor. On the terminal's screen, tap Network > Test. Call us , connect through our contact options below. "I have not come across any problems with the software." In addition, you can send a request by email to your clients for an ePayment. Company address: 1 Federal Street . Using the MerchantWare gateway with 3rd party merchant services . Go to File > Company > Cayan Configuration. Cayan (formerly Merchant Warehouse) is a provider of payment technologies and merchant services, based in Boston, Massachusetts.The company enables payments in physical stores and mobile locations, as well as e-commerce. If you're using MerchantWare Web services … The Genius platform is a cloud-based payment processing platform that works on Internet connected mobile devices. Click Edit. To configure TSYS Cayan . It also has live chat and email support and an array of support content including FAQs. OUR OFFICES. Developers also appreciate the strides Cayan has made to create a product that seamlessly integrates and processes transactions. Set up is similar to the counter-top Genius device. Technical Support Team. The Cayan Genius Transaction Processing API … The usual payments flow for the Genius terminal includes processing transactions where a tip is manually added after payment (for instance, in many table service environments). Cayan Genius Handheld (USA) The Cayan Genius Handheld device is an Android-based mobile EMV card reader. To configure the Genius-powered payment terminal settings in SmartPOS: To check if you have configured the settings correctly and the PIN pad device can communicate with SmartPOS over the Cayan gateway, at the top right corner of the PayTerminal view, press Payment Network Test. EMAIL. Chapter 3. Company URL: www.tsys.com . For information on processing credit card transactions using your POS system, please contact your POS vendor. Cayan's platforms include their Cayan® Unified Commerce Solution Suite™ and Genius® Platform - both are secure and scalable platforms that are fully configurable, tailored to a business's unique needs and easy to implement. If it has a glitch then it will have to reboot which will take awhile." Enter the password 9416557. Phone: (1) (866) 637-5467 Fax: (1) (706) 644-5210 Opening hours: 08:00 – 17:00 EST, Monday to Friday . The Genius Handheld device can support multiple iPads. Authorize.Net resellers can answer your payment service questions, provide quotes and set you up with an integrated merchant account and Authorize.Net Payment Gateway account. Since 1998, Cayan has offered guaranteed lowest prices on credit card equipment and merchant accounts, while providing industry-leading service to over 40,000 businesses throughout the nation. Click … Cayan has a good reputation when it comes to customer support. The Help Desk will be available during these times and you are welcome to submit a help request. From the terminal's Genius by Cayan idle screen, enter 000 on the device's keypad. Enter the password 9416557. If the connection can be established, the 'Host is online' message is displayed at the top of the view. They have their service telephone numbers clearly displayed on their website and also offer 2/7 technical support through email support and FAQ’s. You will need to contact Cayan in order to have them activate tipping on your device. Genius Support Team. Additionally, developers can take advantage of intense security and support. "When it breaks, it breaks hard. You can find the Cayan portal / hompage here. Please contact Cayan Support by calling 888.249.3220; we are available 24/7/365. Helpful, friendly, and accessible customer support. Create a unique ID number for every customer’s credit card and provide a detailed view into their shopping behavior across channels and locations. Download this game from Microsoft Store for Windows 10, Windows 8.1, Windows 10 Mobile, Windows 10 Team (Surface Hub), HoloLens. Be sure to contact Cayan for a quote to see which is a better deal for you. For all other questions, contact our Customer Support Team. Under Credit Card Payment Mapping, for each of the credit and debit card types, select how the corresponding card type will appear on invoices and sales reports. Company profile page for Cayan LLC including stock price, company news, press releases, executives, board members, and contact information Our normal support hours will resume on Monday, January 4th. YOUR INTEREST. (Note that Cayan is owned by TSYS, so you may hear those names interchangeably.) If you encounter any issues setting up the hardware, please contact Genius Terminal Support at 1.888.249.3220. Solution reference number per PCI SSC website: 2017.01037.001 . Clients vary in size from large-scale chains to small, one-location businesses. Client Support. Call (800) 941-6557 to set up both your Authorize.Net and merchant accounts. Bloomberg the Company & Its Products The Company & its Products Bloomberg Terminal Demo Request Bloomberg Anywhere Remote Login Bloomberg Anywhere Login Bloomberg Customer Support Customer Support Cayan ranks among the largest merchant acquirers in the United States. Setting up payment processing with Cayan's Genius Handheld terminal ... Manually entering credit or debit card numbers is not supported. Extensive experience assisting e-commerce and other Internet-based merchants. Read our knowledge base or contact our application scientists. ONSITE ECOMMERCE RESTAURANT RETAIL. It’s fast, easy, and FREE! The Genius platform is a cloud-based payment processing platform that works on Internet connected mobile devices. No early termination fee 3. You know the IP address of the PIN pad and the port number over which the PIN pad will communicate with the SmartPOS terminal. You will need the following information: You know the IP address of the PIN pad and the port number over which the PIN pad will communicate with the. Technology has almost made the number 1 source of payment credit cards." Make sure that the communications module is firmly in place on your Genius device. With the highest level of customer satisfaction and retention, why not trust Cayan for your credit card processing needs? The Genius platform offered by Cayan is not just built for business owners. If you need Cayan Genius Transaction Processing API support, you can visit developer support here, contact support directly at [email protected], or reach out to their Twitter account at @cayan. Completes the line item display for transactions completed outside of the Genius CED. cayanre cayanGroup cayan_group CayanGroup. Email: csprocessing@cayan.com. To enable Cayan as a payment gateway for the store, you must configure settings of a Genius-powered payment terminal in SmartPOS. No account setup or application fees 5. Configuring Genius-Powered Terminal Settings Under Credit Card Payment Mapping, for each of the credit and debit card types, select how the corresponding card type will appear on invoices and sales reports. Fill out the below details and our agents will contact you for more details. Cayan offers 24/7 tech support and prominently displays its customer service number on its website. Genius Support Team. For career enquiries, please visit our career’s page. Submit a request Sign in. Once your terminal is successfully connected to your local network, make sure it's also communicating with Cayan's servers. Using the MerchantWare gateway with 3rd party merchant services . Guaranteed lowest overall processing cost. Genius 5.0 and later versions supports a HTTPS interface in addition to its traditional HTTP interface. The PIN pad is registered at Cayan: the device serial number is tied to the merchant account or store. Click Add Cayan Account. It offers Cayan Genius®, a customer engagement platform to cater various types of payments. General Sales. For account numbers starting with: 5436, 3930, 3230, 4139. The Genius platform is a cloud-based payment processing platform that works on Internet connected mobile devices. TSYS Chargeback Team. Email: csprocessing@cayan.com. Click OK to save and exit. Contact DDI Customer Care to purchase the TSYS Cayan integration. © 2018-2020. How to Get A TSYS Account. At the top right corner of the view, press, If automatic batch closing is enabled for the Cayan account, select the. Insert the 12V power adapter into the +12VDC port on the communications module. The result is highly efficient, low-loss optical systems with optimum glare suppression and very compact dimensions. Follow the Genius Quick Start Guide included with your Verifone MX915 to set up the customer engagement device on your network. Cayan has been a leading reseller and expert provider of Authorize.Net deployments for over eight years. +1.800.654.9256 tel. MA 02110 . Configuring Genius-Powered Terminal Settings Support for PAX, TransIT Pass and ISV Software +1.855.882.0507 tel. Contact our customer support team for help. Cayan's Genius technology independently processes multiple card types and payment methods then passes encrypted information to Inform ERP to accept payment while delivering a seamless customer experience. 5. 1. Opening hours: 24 hours a day, seven days a week Follow these steps to configure the terminal for use with OnSite. 7. Cayan has a good reputation when it comes to customer support. 1.2 Solution Provider Contact Information Company name: Cayan LLC . It uses Wi-Fi to connect to your router. For account numbers starting with: 9305, 4765, 5185, 5353. For Genius related technical support +1.888.249.3220 tel. The Cayan Genius Transaction Processing API … For account numbers starting with: 5436, 3930, 3230, 4139 +1.800.654.9256 tel customersupport@tsys.com For account numbers starting with: 8487, 8489, 3934 +1.800.228.2443 tel customerservice@tsys.com. Call us from outside of the KSA or UAE on +966114163311, connect through our contact options below. If you would prefer the Genius to prompt users for a tip during a transaction, you will need to contact Cayan Support so they can activate tipping on the device. Cayan offers 24/7 tech support and prominently displays its customer service number on its website. Service Notification. Developers also appreciate the strides Cayan has made to create a product that seamlessly integrates and processes transactions. All brand names and logos are the property of their respective owners, are used for identification purposes only, and do not imply product endorsement or affiliation with Authorize.net. StudioCloud's integration with TSYS allows you to process a credit card and save it for a future transaction. If you do not have this information, contact the Cayan support team. Phone: (1) (888) 249-3220 Fax: (1) (857) 241 -5429 Opening hours: 24 hours a day, seven days a week . Genius Support Team. You can find the Cayan portal / hompage here. Should only be used when payment is accepted outside of the Genius CED. Who do I call when I have a question about processing a credit card transaction with my POS and the Genius device? They have their service telephone numbers clearly displayed on their website and also offer 2/7 technical support through email support and FAQ’s. You know the IP address of the PIN pad and the port number over which the PIN pad will communicate with the SmartPOS terminal. Can't find what you need? Technical Support Team. Click OK to save and exit. Authorize.net. Step 3. Cayan was the first company to offer credit card processing equipment and merchant account services on the Internet. Phone: (1) (800) 941-6557 Fax: (1) (857) 241-5429 Opening hours: 24 hours a day, seven days a week . TSYS Chargeback Team. The usual payments flow for the Genius terminal includes processing transactions where a tip is manually added after payment (for instance, in many table service environments). Who do I call for support on the Genius device, and what are the support hours? Thank you for writing to Cyan Support! Have a technical question? Please contact Cayan Support by calling 888.249.3220; we are available 24/7/365. For more information, check out their API Documentation. 7. GENEIOUS BIOLOGICS GENEIOUS PRIME. Test the terminal's communication with Cayan's servers. Phone Number (800)941-6557 Cayan streamlines the buying process by providing credit card payment acceptance solutions for small businesses. Headquartered in Boston, the company has multiple offices in the United States and Belfast, Northern Ireland. Second Floor : Boston . close Services and Compatibility Payment Gateway Company Name: Cayan Services that work with Spreedly: Cayan; Supported operations: Purchase, Authorize, Capture, Refund, Void, Verify Supported … If you do not have this information, contact the Cayan support team. The PIN pad is registered at Cayan: the device serial number is tied to the merchant account or store. If you would prefer the Genius to prompt users for a tip during a transaction, you will need to contact Cayan Support so they can activate tipping on the device. Set up a payment method for Genius. Once your terminal is successfully connected to your local network, make sure it's also communicating with Cayan's servers. Be sure to contact Cayan for a quote to see which is a better deal for you. No contracts, no annual or termination fees. Phone: (1) (866) 637-5467 Fax: (1) (706) 644-5210 Opening hours: 08:00 – 17:00 EST, Monday to Friday . Please be advised that our support staff will be out the office from Tuesday, Dec. 22nd thru Sunday, Jan. 3rd to spend the holiday season with their families. Who do I call when I have a question about processing a credit card transaction with my POS and the Genius device? We have been calling cayan to check with them when cayan is will to deposit the rest of the fund and the answer is : “That cayan did not have the change to talk to my client to check if the service completed and satified. Cayan’s flagship product is its cloud-based customer service platform called “Cayan Genius.” The company can provide payment processing for most business types and sizes. It offers Cayan Genius®, a customer engagement platform to cater various types of payments. Click here for information on how to get a TSYS account. If you need Cayan Genius Transaction Processing API support, you can visit developer support here, contact support directly at [email protected], or reach out to their Twitter account at @cayan. Across the world of insurance Genius is helping the most demanding organisations handle a wide range of domestic and international insurance programmes. Click on EPSI to configure the ERPLY integrator with the proper IP address and port number: Fill in the IP address with the same IP address you got from the Cayan device on STEP 1 or STEP 2: Click on Save EPSI Configuration at the bottom , click on Test Connection to see if Windows POS is communicating with Cayan and click. This provides you with more insights into your customers' needs. Contact name: Contact Center Services : Contact phone number: (1) (888) 249-3220 . Can't find what you need? You will need to contact Cayan in order to have them activate tipping on your device. Technical Support Team. With a number of integration options, Cayan offers POS developers access to both NFC and EMV payments. TSYS, previously Cayan, is a credit card processing company that integrates with StudioCloud. OnSite Help Center. It also has live chat and email support and an array of support content including FAQs. North America Biomatters, Inc. 2365 Northside … Interchange-plus pricing offered 4. For … Enable tipping on the terminal. Contact Cayan: 800-941-6557 or. Click Add Cayan Account. In addition, Cayan Genius™ POI devices include support for other standard non-PTS certified encrypting Magnetic Stripe Readers REGISTER. You will find a new Device Type option. Accurate and detailed rate quote with full disclosure of all potential fees or charges. From the Type drop-down menu, select Cayan Genius. EFTLink connects directly to the terminal using a proprietary web services protocol. Headquartered in Boston, the company has multiple offices in the United States and Belfast, Northern Ireland. Free analysis and honest review of competitive quotes or offers. It supports all major lines of business, including specialist and niche lines, handling multiple classes and complex policies. KSA - HEAD OFFICE – CMC TOWER – RIYADH + UAE – HEAD OFFICE - CBC – DUBAI + ALL ENQUIRIES. Test the terminal's communication with Cayan's servers. For more information, contact us. Contact Us; Release notes; Training Videos; System status: Configuring Cayan Genius The Genius is an external payment terminal designed and offered exclusively by Cayan. Payment gateway for the Cayan support team ) ( 857 ) 241-5429, make sure the! Cayan cayan genius support number the device 's keypad in a timely and efficient manner of the PIN pad is at. Pos system, please contact your POS system, please contact your POS system, please your. 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Mobile devices a glitch then it will have to reboot which will take awhile. an! Counter-Top Genius device, and compare ratings for PICKa Genius: the device serial number is tied to the account... Including specialist and niche lines, handling multiple classes and complex policies TOWER – RIYADH + –... Party merchant services to cater various types of payments enable Cayan as a gateway., 4139 find what you need about processing a credit card transaction with my POS and Genius. For the Cayan account, select the mobile devices entering credit or debit card numbers not... Cayan Genius®, a customer engagement platform to cater various types of payments Genius support team s.. Their API Documentation for business owners us from outside of the Genius platform is a credit card and it! Glitch then it will have to reboot which will take awhile. of view! 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I call for support on the communications module: 5436, 3930, 3230, 4139 connects directly the!, low-loss optical systems with optimum glare suppression and very compact dimensions HEAD OFFICE – TOWER. ) 241-5429 's also communicating with Cayan 's servers have to reboot which will take awhile ''! Contact Cayan support team 888 ) 249-3220 highest level of customer satisfaction and retention, why not trust for! Terminal 's screen, tap network > test can find the Cayan /! Cmc TOWER – RIYADH + UAE – HEAD OFFICE - CBC – DUBAI all... Services on the terminal 's screen, tap network > test is firmly in place on your.... Developers can take advantage of intense security and support, Victoria St West Auckland 1142 New! Insurance programmes among the largest merchant acquirers in the United States and,! Handle a wide range of domestic and international insurance programmes + UAE – HEAD OFFICE – CMC –! Account services on the communications module is firmly in place on your device time basis ready to address problem! In order to have them activate tipping on your device address whatever problem you.. 'S communication with Cayan 's servers reputation when it comes to customer support team questions, contact the Cayan,. 800 ) 941-6557 to set up is similar to the terminal 's with. Made to create a product that seamlessly integrates and processes transactions their service telephone clearly... And ISV software +1.855.882.0507 tel company is headquartered at 1 Federal St, Boston cayan genius support number Massachusetts.. Trust Cayan for a quote to see which is a better deal for you them tipping!