3. Go to Microsoft Community. Go into the Tracing folder, delete all files, but not the folders. Skype Help ; Troubleshooting; Sign-in problems; Unable to connect to Skype Back to search results. This issue may occur if one or more of the following conditions are true: The certificates cannot be acquired or validated. You can check it by clicking Options>Help>About Skype for Business. and shared the result with us via Private Message. Check your Skype version, (sign in is disabled for older unsupported versions). Right click the Windows icon and open the Run bar, 2. If you're running Windows 7, remove the user's stored credentials in Windows Credential Manager. These are the things that I have tried so far: I know that the credentials are correct. Based on the your description, it showed "contacting server and signing in..." after you repaired Skype for Business. I am trying to help another user get onto their skype for business and it keeps throwing this error no matter what I do. You can also clear the Skype for Business cache referring to the following steps to see if the issue can be fixed. Skype for Business Online, Lync 2013, Lync 2010; Dans cet article Problème . This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. Your time is highly appreciated. It connects the Active Directory with Office 365 and provides users with a single sign-on for Office 365 services on desktops and mobile devices. When an Office 365 user tries to sign in to Skype for Business Online (formerly Lync Online) by using Lync 2010 or Lync 2013, the user receives the following error message: Additionally, when you try to sign in to Lync after a network outage or a Skype for Business Online service outage, you receive the following error message: If you configure your account automatically before, please manually configure it instead. Can't login to Skype for Business I'm in Office365 OK, but Skype for Business (SfB) does not accept my credentials (either username, password or 'domain' @Innoverkko.com). This is as much a reminder to myself as anything else, but,.. CNAME (Alias) - sip - sipdir.online.lync.com - 1 hour If you want to sign in to skype for business, you need to create an AD account first, then enable the users in Lync control panel/PowerShell. DNS records at any DNS hosting provider for Office 365, https://support.microsoft.com/en-us/kb/2566790, https://support.office.com/en-us/article/Create-DNS-records-at-any-DNS-hosting-provider-for-Office-365-7b7b075d-79f9-4e37-8a9e-fb60c1d95166?ui=en-US&rs=en-US&ad=US, Microsoft 365 Apps or Office 365 Business, Tried the office 365 online repair through control panel (after the repair skype was stuck on "contacting server and signing in..."), Changing connection settings from automatic to manual through Advanced Connection Settings (just for fun tried pointing it to google.com and I got the same error), reinstalled the entire office 365 package. Click Delete my sign-in info. All you need to be your most productive and connected self—at home, on the go, and everywhere in between. 2. These steps aren't necessary in Lync 2013 because the steps that were previously mentioned that delete sign in information removes the certificates automatically. Sign In to Skype for Business for Windows Launch Skype for Business from your Desktop, QuickStart toolbar, or Start menu. The Skype for Business Online personal certificate or the cached credentials are corrupted or are out of date. This issue may occur if one or more of the following conditions are true: Single sign-on (SSO) isn't set up correctly, and the user or users can't sign in to any Office 365 service. Thanks and look forward to your response. Categories Azure, Configuration, Guides, Office 365, PowerShell Tags Can't Sign in, One User, Skype For Business Leave a Reply Cancel reply Your email address will not be published. Thanks for your reply in Private Message. All products . To do this, press. May I know if the error message is changed to the new one till now? If the issue persists, continue to remove the cache. Use Skype online; New to Skype? "Can't sign in to Skype for Business" - you've got Two Factor Auth setup! These problems might require that you reinstall the operating system. For more detailed information, please refer to the article: Create - lyncdiscover - webdir.online.lync.com - 1 hour. You can do this by clicking Tool>Options>Personal, under My account, choosing Advanced> Manual configure, then inputting as the screenshot shows: If the issue persists, please provide the following for analysis: 1. The Microsoft Online Services Sign-In Assistant is out of date. Modify the registry at your own risk. Although this article is written for mobile devices, the same concepts apply to Lync clients. Please check your account information and try again. Please check if there was an On-premise attribute that was populated by BPOS during the migration process for this user and it was never removed. Have you resolved the issue? Please make sure that you add the service (SRV) and alias (CNAME) records to your Domain Name System (DNS) host. To do this, follow these steps: If the problem is fixed, you are finished with these steps. To do this, follow these steps: Open Windows Certificate Manager. To delete the endpoint cache, follow these steps: Windows Vista, Windows 7 and Windows 8 (excluding Windows 8 RT): %LOCALAPPDATA%\Microsoft\Communicator\, %USERPROFILE%\Local Settings\Application Data\Microsoft\Communicator\. Can't sign in. Microsoft cannot guarantee that these problems can be solved. Clear your cached certificates, credentials and connections. Before you modify it, back up the registry for restoration  in case problems occur. Fixes an issue in which you can't sign in Skype for Business 2015 (Lync 2013) after you unlock the computer in the sign-in progress. From Office and Windows to Xbox and Skype, one username and password connects you to the files, photos, people, and content you care about most. For example, click the down arrow next to the gear icon, select File, and then Exit. If you can't sign in to Skype for Business Online, go to step 2. If you're using Lync 2010, delete the Skype for Business Online personal certificate and then download a new one. For your reference: Which Attribute specifically and what would be the best way to check it? I can also sign in to the Windows Skype for Business … 2. You can follow the question or vote as helpful, but you cannot reply to this thread. I've tried using both the working room account and a normal user on the device but it has the same issue. 4. CAUSE . Outlook takes the credentials and everything is working good on that end, it's just skype. We have tried resetting the password and checked for another account that has the same name with no success. Please check them and retry. Type a question or keyword. If you have trouble signing in to Skype for Business Online, click Delete my sign-in information and Lync 2013 will automatically remove any saved password, certificates, and connection settings for the user account. Thanks for your details in Private Message. And please tell me if you have checked the DNS record as Lance said. If the issue persists, may I know if you have followed Lance’s suggestion to clear cache? The version of your Skype for Business client. This may not affect all of a tenant's accounts because the effect depends on the state of the server when the user account was created. 1. Signed in, but missing contact or credit; Check Skype Status to confirm sign in services are healthy; I know my sign in name and password, but can't sign in - you might have multiple accounts (and not even know it). Follow the steps in this section carefully. For more information about certificate validation with Lync, see Lync Mobile users cannot sign in after they update to client version 5.4. This process indicates whether the problem is related to the configuration of the computer or an issue with the Skype for Business Online user account. This typically occurs for customers who use single sign-on in Office 365 or for customers who have Lync hybrid deployments. Test Skype for Business connectivity via the RCA tool (Remote Connectivity Analyzer) For your reference: https://support.microsoft.com/en-us/kb/2566790. Thanks for your reply. During the sign in process, Lync 2013 caches your credentials and other information about its connection to Skype for Business Online. Thanks for your feedback, it helps us improve the site. Same credentials Works fine in … You can check it by clicking, Test Skype for Business connectivity via the RCA tool (. ) Wednesday, July 19, 2017 skype for business, two factor authentication. 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