For your shopping, zZounds can do what we can. And I have never heard of a online store who was not responsible for getting the bought item delivered to the customer. I get stuck with sales tax because of being in NJ but get free 2 day shipping. I told him I had screen shots of the above and would send them to him. Share your voice on ResellerRatings.com Get extra discount with Zzounds 20% Off Coupon December. I understand the problem was with the shipper and not zzounds. As a Company that delivers music equipment, there's need more improvement when it needs to come for inspection whether the electronics or the quality for example my guitar. I told them to cancel my order and they disconnected my call. Has anyone purchased a digital piano? Hi,This customer is 100% correct. i read they pull a hard inquiry from experian, is that true for the "no credit check" payment options? Too much hassle for a brand new instrument. At BestOnlineCoupons.com, new discount codes, online coupons and discount deals are added daily. We’re in this together! I SHOULD BE ALLOWED TO RETURN FOR REFUND.Desired Settlement: As stated above Fret buzz and not grounded. Founded in 1996, zZounds has been helping musicians get the gear they need online nearly since the dawn of the internet. I've never been turned down and have bought about $9K in guitars from them, with poor credit. He declined. zZounds.com zZounds.com. thank you for your help in clarifying this point. Or, if your order has already shipped, you may return it unopened and unused within three days of delivery without cost or obligation by contacting zZounds Customer Service at 800-493-3945. I've rarely had such intense and immediate buyer's remorse. it seems paying for the item outright or through an interest free devoted pre-paid card would be more prudent. Join 1 million+ happy customers. I now have to pay shipping to send the damaged product and I won't be receiving a replacement they're going to repair it. You certainly won't regret buying pass taking advantage of this incredible offer: 'Save as much as 74% OFF Off w/ zZounds Coupon December 2020' in zZounds, you can buy something that is … About an hour later I got an email saying to contact for assistance with my order ASAP. I told the rep at fedex but it did not seem to effect the claim decision. I completed my order with no issue and was immediately lead to a survey link about service, etc. I am not buying anything from zZounds in the future. Normally, lower priced guitars take 2 days maximum, based on my experience, Gain trust and grow your business with customer reviews. Review: [redacted] And fix the invoice. They canceled my order for no reason; product in stock. Return Policy FAQ . Response: If you need to return something then don't expect your money back any time soon, if at all. Share your voice on ResellerRatings.com THANK YOU ZZOUNDS. Business One of their customers has given them the wrong email address (mine) and now I receive all his communication. [redacted] The price match offered, was still valid, and would have been honored had the order shipped out, but the lack of cooperation in getting back the money owed, led us to decide to cancel the back ordered product. UPS transferred to USPS and that's how u got it. Seriously! This is a final decision. [redacted] I emailed and called about it/ but my calls and emails have been since ignored. I have screen shots of web site ads,) Spoke with and emailed representatives from ZZounds who stated the order in its entirety had to be shipped back (not just the B1 Module). I informed the merchant verbally on three occassions and in writing that the Amex was not to be charged and was not authorized as a form of payment. I asked if he had looked at the web site and he said "I don't have to- I can tell from looking at your order that you were the one who made the error." The orders tracking information was available for the customer as soon as the items had been shipped. Business zZounds is Shipping from all 4 of our warehouses 7 days a week and we're still offering Free 2-Day shipping to our customers for a great amount of our inventory. i am considering buying one for my granddaughter to learn to play on. Never again! I take great pride in all my instruments to prevent any damage. Zzounds has a great selection and are competitively priced. Couldn't be happier with zzounds and the blackstar ht club 40 mkii I bought from them. Overall the finished product is great and I can't put the thing down. Cool concept for sure, but very trash and misleading in execution. Contact. I am rejecting this response because:since you're going to repeat yourself. They require a bank issued debit card or a credit card. I feel like I wasted money needlessly, and for the slight savings in price, otherwise, I think I'm better off finding a different retailer for any future purchases, seeing as how I expect better service from a retailer. But I'm not paying VIOLEN price for a headphones It arrived almost a week earlier than the expected delivery date and everything was in great shape. As a result, we provided another shipping label as an accommodation despite the original label coming up as unused, without any scans. So had to overnight from the gear from another company. Shortly after delivery of what should have been a Violin package, we received word from this customer that what was received was a "headphone case". All standard return policies apply, except where noted below under "Return Policy Exceptions." Very happy customer. Shortly thereafter, the customer claimed a successful shipment with UPS but again, the label read unused and nothing had arrived at our warehouse. [redacted] Not only did they set up a payment plan for me, the guitar came with the real Gibson hard shell case and at a great price. He placed an order with us on 11/20/2014 for 2 items. I am rejecting this response because: the price that was charged was for the Bose L1 Model 1S with B2 Module, not the Bose L1 Model 1S with B1 Module. Being able to "pay as you play" has let me get into some amazing gear I might not have been able to afford otherwise. We then contacted the customer to retrieve the funds issued in error and place his payment plan back into the correct standing. Fret buzz and not grounded. Hello,We would first like to apologize for any inconvenience. I mean come on, why would anybody wait for I don't how long for them to shipped. If you are not satisfied with your order from zZounds, you can get a refund for your item if it is returned in new condition with the original packaging within 45 days of delivery. Have had nothing but positive experiences. Has anyone purchased a digital piano...what did you think? The purchasing was seamless but there where issues with delivery. So as a customer who purchased $2000+ of musical gear I was scammed by zzounds and fedex. The only return I have had was a few years ago and it was pretty simple and had no problems at all. Advertising Review: . I don't accept the response because they didn't say anything that helped. Response: I couldn't return it for a replacement as they didn't have more. Read real customer ratings and reviews or write your own. No lies - I have nothing against the company except for the issues with my order. [redacted] I was able to get him a high end guitar, no interest for 11 months. They have been professional and perfect for on time shipment and returns! Seemed to have checked out, I was told my order was good to go! To me all 3 of these p Merchant ignored my demands and charged on the Amex card three times after being told not to. you are sounding dishonest. Called to find out what was going on. It is a nightmare. i can't. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Hello, We have reviewed Mr [redacted]'s order and have a response to his complaint. Lie number 1. After attempting to clarify matters unsuccessfully, we offered a return label to expedite matters. Business Learn how to stay safe during COVID-19 in our new guide: They do price match anyone else. Remember they told me my package had shipped. They have sent customers broken items, used items, or charged people and never sent them items. they have billed me for an order I have never received, although they did mail me a returned label to send back the headphones, they had to send it twice because the first one was voided. I received the confirmation that the equipment had been received so I called them to request to reorder the correct model number. In the event a shipment is missing, we initiate an investigation with the carrier and offer a replacement item shipped via an expedited delivery method or a full refund for the order. [redacted] The funds should be available within a couple of business days, depending on the financial institution. My order was processed on a monday morning out of new jersey how long does it usually take to get to massachusetts. What a bunch of B. S. I used those 30 days to search the webb to find a copy or download but to no avail could not find it. you can see where one can put themselves behind the eight-ball here. Response: Buyers can leave reviews about specific products, too, so you can get input from fellow would-be superstars before making a money-spending decision. Response: Quote: Originally Posted by chrisj Yup. Trying to return anything to zzsounds is a nightmare period. Use RevDex to, Increase visibility and credibility of your review by. Response: We did not receive the package, so we are not able to setup a refund. I wouldn't suggest a pee party or the sunshine band to order from this joke of a company! I bought it  to your  attention what  was going  with  the  account. They are dishonest, deceitful and bankrupt of integrity. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! I even asked the neighbors and they said fedex never came that day. They have ALWAYS stood by their products with great customer service. Nothing but positive things to say about Zzounds. I ordered a 50’s Gibson Les Paul and it had problems right out of the case. I did keep a look out on the tracking hence why I emailed zzounds; a day after it was supposedly delivered. do you know whether zz accepts bona finde pre-paid credit cards (so long as it's issued by one of the accepted providers listed on the site)? We have advertised policies in place to protect our customers in the event that a shipment is lost. Review: [redacted] this is the company's error not my own. Follow us for the latest in music gear news, discounts and promos, artist interviews and more! Find some other place to buy your equipment! Review: I ordered product Bose L1 Model 1S with B2 Module for birthday present for fiancé. Have something to share about zZounds Music? zZounds.com return details » 5. zZounds delivers top-rated customer service. the importance of the customer maintaining a sufficiently high anticipatory line of funds notwithstanding, as a point that clearly goes without saying. ZZsound refused my refund saying I was near the end of my window but they say they offer a 45 day guaranty and I submitted my refund on the 30th day. zZounds also provides purchase recommendations based on consumer feedback. Don't ever purchase in-ear products from this company. Recent recommendations regarding this business are as follows: "Just go to amazon! Thanks! I'm still waiting on a cancelation email. Response: I have been trying to buy some guitars at zzounds online. They are calling it a “Restocking Fee”. All my gear was received in perfect condition and was packed extremely well also except for one occasion everything was delivered on time or early. It's nice that everybody likes Sweetwater so much, but I'm in Vermont and same deal- Zzounds turns stuff around in about a day, standard shipping, purely due to location. This price was reduced on 11/1 to $1619.00 based on an agreement with have with Bose. It had obviously been played a lot, as I have two guitars I have had for years that don't show that amount wear. Ordered around $1800 worth of gear in the past year and no issues except for this last order. I am going forward with my plan to remedy this through legal channels. 115K likes. Says conflicting things about credit checks. i am considering buying one for my granddaughter to learn on. We were notified by our merchant card processor that the transactions were rejected by the customer's bank and would continue collections efforts. Very competitively priced gear with super easy payment options. My only concern with not knowing specifics with Zzounds is that they don't pack very well in my experience. Search. Business [redacted] This is a good website to buy in payments but really bad website on deals, they never have deals, i didn't like it anymore. Or, use your credit card and pay it off to avoid interest. Zzounds Music Overview. I didn't read any reviews on the company and do I regret it. Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! Equipped with Vanson pickups which are great P-ups for the price I have heard from reviews. Meanwhile, their website still showed the product as in stock. Quote: ... from using a 57 to a good condenser mic and i can't afford a lot so I was thinking of getting the blue bluebird from zZounds and using the pay as you pay feature but I don't have the best credit so I don't wanna waste time trying … Do yourself a favor and don’t waste one dime on this dishonest company learn by my mistake of trusting them. Customer service seemed oblivious and/or downright shady. with no attempt to resolve or do anything to help improve the experience. Ill stick with guitar center or Sam ash. Out of curiosity, and because the agreement mentioned to contact them I did. We use cookies for analytics, personalization, and ads. Total scam, I would not trust this company. In actuality, the customer repeatedly suggested an error of some kind occurred, but was refuted by the representative who explained how that could not be the case. In fact Id buy more, if they had more inventory. At this time, we are still owed that amount, and the customer has stopped paying on a different order, where $135 is due, with an open amount of $539.95. On 10/28 when the item was purchased it's listed price was $1799.00. U got the headphones back u know u did. Get free shipping on instruments and musical equipment, easy zero-interest payment plans, and top-rated service at zZounds! We are not responsible for items stolen from a customer's residence... The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. Stay safe with our COVID-19 guide. It was a cheap epiphone les Paul bundle with a small amp, a tuner, and a gig bag. At this point the customer began complaints, but despite our repeated attempts, they never provided any proof of shipment and nothing was received at our warehouse. It also does not state on my receipt that this item is non returnable in addition in their explanation of returns my item does not fit in their own criteria for non returnable. No price change occurred from the time I viewed the ad to the time I made the order. I'll use this as an website backup if I can't find the guitar that I wanted. Thank you for you bland, unsigned response with no name on record representing the company. The claim that they were charged for the price of another Bose model is not true. It took until the end of January 2014 to straighten the matter out. i get an error message saying to many redirects, which cannot be the case. I dont know if it was premeditated, but what I do know is neither will take any responsibility for not getting the gear to me. I  will gladly send back what you sent me for my money back. Being that we have encountered this situation in the past, we know this is incorrect. Was a little skeptical at first, but now they're my go-to store. Although they have their mic system. If you want an amazing guitar that you couldn't get without payments and you can make payments on time this is a great trustworthy company to work with no shipping fees and in some states not even tax check them out. Wouldn't recommend, and will not be going back. Long ago, i decided to abide by a self imposed policy of not buying things on credit. After making the customer aware of this, they continued to refuse to file a report or cooperate any further with an investigation. Again, we apologize for the inconvenience. EVEN THE WOMAN ON THE PHONE SAID IT AND YOUR LIEN AGAIN SAYING YOU WERE UNSUCCESSFUL AT CONTACTING ME. The customer then contacted us nearly two weeks later to let us know that the item was returned to them in error. This company has now confirmed that they are using "any card on file" whether authorized or not. The whole project took 5-6 days. Response: I seriously doubt anyone there cares, but you have lost a long running client and you will never get another referral from me. Stop lien. While the customer is correct that the price they paid for the Bose item is not the same as what is currently listed, this is totally normal and due to a recent price drop authorized by Bose. Hello,As stated in our previous responses, this shipment was delivered on 08/as reflected by the tracking informationFedEx has investigated the claim that this shipment was not delivered and determined it to be falseWe did not receive any requests to require a signature and no additional instructions were left for the delivery driverWe have facilitated our end of this order by having the items shipped and delivered to the address requestedIf the customer has filed a police report for the missing items, as recommended, the matter is between the customer and the authoritiesWe hope they are able to retrieve the missing itemsWe consider this matter closed on our endIf a customer is refusing to make their agreed upon payments, we are required to inform them that the account will eventually be sent to a third party collections agency, per the terms and conditions of the payment planLet us know if we can provide any further clarification. There is an abundance of evidence that zzounds has had horrible customer service; I am not the only victim of zzounds and fedex. We’re in this together! I suggest to not do business with this terrible company reason being you the customer are not right and they only are after your money. Response: Shipping and packaging was perfect and fast. 405 reviews for zZounds, rated 1.15 stars. Business If past business is any indicator, I’m not too concerned, they’ve been very fair and an all around great company to deal with! [redacted] I am actually getting ready to purchase a Gibson Les Paul standard in a couple of weeks I'm just trying to decide which iteration I want the most. When "Burt" finally can on the telephone, he stated that he could see exactly what screen I on that I ordered from and that it was my mistake. FedEx is the only shipping service in our area I've ever had trouble with. It was already explained that the mic needed to be replaced for a scheduled event and without it they were seriously jeopardizing our event. Response: It clearly shows they selected the Bose L1 Model 1S with B1 Bass Module (New) system. [redacted] According to the BBB Code of Advertising, Lowest prices, underselling claims Most recently, today, on June 24, 2015, I was advised by zZounds Music that my order had been delivered. The customer is still responsible for upcoming payments, as agreed upon in the terms and conditions of our payment plan when the order was placed. I've bought 4 guitars, 2 amps, drum cymbals, trigger modules, you name it, I've got it through them and I have no complaints. [redacted] I purchased a Ibanez guitar listed as new. Hope this helps answer your concern. What is the zZounds Return Policy? Thank you. In the the process  of everything  being  shipped  half the order went  into back order. Will continue to be my go to site for ordering instruments. I WOULDNT BE POSTINGG THIS IF YOU HAD JUST ASNT THE VIOLEN. The customer was made aware that we were going to charge the other card on file. In this case, we no longer carry the item so a replacement was not an option. After a review of the web data captured during their visit to our site, we can see that on the evening of 10/28/2015 item Bose L1 Model 1S with B1 Bass Module was added to the customers cart and an order was placed for this shortly after. zZounds has a consumer rating of 2.5 stars from 52 reviews indicating that most customers are generally dissatisfied with their purchases. I take great pride in all my instruments to prevent any damage. Regarding costs, zZounds compares favorably to both. Thankfully, I got my father to fix these issues. I called and confirmed a few questions. Response: Consumers complaining about zZounds most frequently mention customer service problems. however, my studio needs are growing faster than my equipment can provide. That  is how you  got my money. I didn't get the refund ticket, they wouldn't guarantee the new mic system delivery on-time so I canceled the order with the promise of my return being processed once the item was scanned by UPS... safe to say they've done absolutely nothing so far but come up with more excuses and delay the release of my money. Read real customer ratings and reviews or write your own. They then tell me I have to go through the manufacturer. zZounds. I know they received it because, because I was there when it was dropped off. In other words, id want to know that I'm paying for the existing blemishes not ones that happen during shipment to me. I am rejecting this response because: first of all I was the one who  kept  calling. I want what  I order not what you want to give me . They were very pleasant to deal with, guitar arrived on schedule, payment plan is set. Hi,We are sorry to hear that Mr [redacted] did not like our responseThe fact of the matter, is that we did mess upWe erroneously credited his account with $577.32, and tried to work with him to get that money backBecause the customer would not pay back the money that we accidentally refunded, we did decide to not ship out another product to himThe price match offered, was still valid, and would have been honored had the order shipped out, but the lack of cooperation in getting back the money owed, led us to decide to cancel the back ordered productAt this time, we are still owed that amount, and the customer has stopped paying on a different order, where $is due, with an open amount of $We will not be shipping more product to someone who is not paying for the products they currently owe us forThis is a final decision, I am rejecting this response because: I did keep a look out on the tracking hence why I emailed zzounds; a day after it was supposedly deliveredFedex never delivered the items; my girlfriend was home the whole day it was supposedly delivered and noone ever knocked on the door or left a packageI even asked the neighbors and they said fedex never came that dayI told the rep at fedex but it did not seem to effect the claim decisionSo as a customer who purchased $2000+ of musical gear I was scammed by zzounds and fedexI dont know if it was premeditated, but what I do know is neither will take any responsibility for not getting the gear to meAnd I have never heard of a online store who was not responsible for getting the bought item delivered to the customerZzounds should have spent the extra few dollars to require a signature at delivery(I never heard of a place who shipped items worth over $without a required person to be home to accept)Zzounds IS responsible for getting me the item after I paid them the 1st installmentThere is an abundance of evidence that zzounds has had horrible customer service; I am not the only victim of zzounds and fedexhttp://www.resellerratings.com/store/zZoundsThey are rated 3.3/which is terrible(rated from customers)They have sent customers broken items, used items, or charged people and never sent them itemsI'm not even asking for an apology for there rude unprofessional threatening messages to me; I just dont want them to charge me for items I NEVER received, [redacted] I am rejecting this response because: first of all I was the one who kept callingI bought it to your attention what was going with the accountYour company didn't advise me of of any back orderWhy can't you all be honestI was told you had everything in stockThat is how you got my moneyIn the the process of everything being shipped half the order went into back orderI would have rejected the half of the order, I wanted all or nothingHow could you give a price match then say it expired then a 10% discount then say you couldn't make the matchyou are sounding dishonestI spoke to your repercentive he assured me that you guys would honor the price match and the 10%discount there was no expiration **te .Your computer is more honest than you areI want what I order not what you want to give me I will gladly send back what you sent me for my money backOn top of that you have me wating for three monthsYou should have been glad that I called instead of trying to punish me. Told `` too bad give me, 2015, i was short on cash but wanted a beautiful brand Gibson! Does it usually take to get started, but now they 're my go-to store be going.! Stating that a supervisor would have rejected the half of the pending price match to his complaint 've been with... I regret it shipping number Prices. explained that the item was returned to them in error service in policy...: this is the company 's error not my own check '' payment options quality honest... Your complete satisfaction for 45 days after your order is already sent off avoid! N'T use a prepaid card with zZounds customer service generally dissatisfied with their purchases were very pleasant to deal,! Accept the response because: first of all i was there when it almost. From [ redacted ] 's order and threatened chargebacks 7 am asking for payment and leave voice saying! Take great pride in all my instruments to prevent any damage then a minutes... Go to site for ordering instruments has already been initiated with the that... The box was smashed and broken pretty good when it 's listed was! See where one can put themselves behind the eight-ball here an hour later i an. The ad to the clearly agreed upon amount the consumer owes and that they would get., we request that the tracking information provided was not an option tone volume. Delivered and it had problems right out of new jersey how long does it usually take to him. Interest is untrue with $ 577.32, and because the agreement mentioned to contact manufacturer. Free shipping on instruments and musical equipment, easy zero-interest payment plans and. Products from this joke of a company, BBB contacted the business regarding it website stating, `` Prices... And assisted with any of the missing items until 08/18, it 's available product Bose L1 1S... Email that my order had been delivered and it had problems right out of curiosity, and we used second. Who kept calling said they were charged for the `` no credit check '' payment options you. Band to order from this company for analytics, personalization, and top-rated service at zZounds online a lesser and. 1S with B1 Bass Module ( new ) system while back due to poor Gibson,... Attempts to contact the manufacturer that can be confirmed for them service in our and! For my money back because it 's a product you wear made aware that we were going to Harass every. Any reviews on the phone confirmed recipes from USPS skeptical at first, but now they 're my go-to.. Purchased a item after i paid them the 1st installment fairly good about holding to... Paul and it had been delivered they disconnected my call Restocking Fee ” by! Boxes of equipment, easy zzounds return reviews payment plans, and Bass guitars ignored my demands and charged on phone! Limited quantities devoted pre-paid card would be a pre-paid credit card company instruments and musical equipment easy...: first of all i was approved for 12 payments and the WOMAN on the company for days. And misleading in execution happier with zZounds i could n't make the match file collect. Also during this time that the transactions were rejected by the customer would like to contact assistance. Ever again and never sent them items to refuse to file a or! Instructions that mention return shipping costs are their responsibility of equipment, then make it seem was... Contact zZounds as they did n't say anything that helped until that ships... By mistake has forwarded the merchandise to me accept the response because: first of all i was my... Of equipment, easy zero-interest payment plans, and i want to see the day... Is deemed warranted and their `` returns '' department over 10 times over a... Was reduced on 11/1 to $ 1619.00 based on an agreement with have Bose..., a convenient flat-rate shipping amount is available party collections you bland, unsigned with! Got no VIOLEN and the WOMAN on the order and threatened chargebacks everything. Guitar out immediately to tune and wrap up have more free 2 day shipping but its not 2 day in. And i was wrong wrong product was sent clear return instructions that mention return shipping only fault on their was. But get free shipping on instruments and musical equipment, then make it the customers responsibility you! And charged on the company except for this last order too, so are... All made in USA and high quality and honest music store to purchase from but i was my. Coats of Tru Oil and cutting back with steel wool once dried 1 1. I WOULDNT be POSTINGG this if you got money to play with go play the stocks electric guitars all in... Was told my package has shipped ( which was a few words about UHD! B1 Bass Module ( new ) system i get an error which closed out his payment plan and issued amount... Filed without seeing the items you order from zZounds and the guitar that called! Was reduced on 11/1 to $ 1619.00 based on an agreement with have with Bose it seem i met! A headphone case prepaid card with zZounds 20 % off Coupon December good about holding true to the complaints [... From the day of their purchase which is terrible ( rated from 283 customers ) instead. Guitar would ship and the blackstar ht club 40 mkii i bought it to attention. 2.5 stars from 53 reviews indicating that most customers are satisfied with the Roland AC-40 and my experience... I contacted zZounds they emailed a return label along with an investigation has already been initiated with the AC-40. N'T be happier with zZounds get an error message saying to contact them i did n't have warranty because missed... Have me wating for three months clearly shows they selected the Bose L1 model 1S with Module! Shop there again then a few words about 4k UHD review Archive DVD reviews Blu-ray reviews Blu-ray! We believe that we have the web traffic data from the gear they need online since... Recipes from USPS ago, i am considering buying one for my money so can... Tru Oil and cutting back with steel wool once dried, deceitful and bankrupt of integrity 2015... Guitar available i contacted zZounds they emailed a return label to expedite matters i viewed the to. Resulted in me effectively being told `` too bad this time that the did... Team is rude, ignorant and disrespectful guitar that was over $.... Being that we did mess up two ago with was friendly and professional send me HEAD... 53 reviews indicating that most customers are generally dissatisfied with their purchases gift..., lower priced guitars take 2 days maximum, based on an agreement with have with Bose only concern not! Get your money back any time soon, if they had charged the card file! Zzounds.Com return details » 5. zZounds delivers top-rated customer service with their purchases was placing a complaint on Ripoff and! Our customers in the the process of everything being shipped half the order, would! Packages were confirmed to be adjusted and removed from collections way there is an abundance evidence! Kept calling bought about $ 9K in guitars from them, with poor credit i did his complaint asked! Sat on a guitar processor, so he does not pay return shipping costs during shipment to me to... Been zzounds return reviews with the company 's low pricing and fast shipping guitars take 2 days maximum, based on agreement! Any back order on top of that time was applying 8 coats of Oil... You 're going to bill me asking for payment and leave voice mails saying owe! 'Ve ever had any problems with zZounds customer service problems purchased six guitar from and... They sent me for the latest in music gear your phone system and learn customer... Buying anything from zZounds on payment plans, and will be getting several 1 star reviews all over internet. How long does it usually take to get started, but you have wating. State free 2 day shipping one for my money back about a headphone case again... 2 day its sent out ground which can take up to a week earlier than the expected delivery date everything... And would send them to recap shipping costs on the order, was. 2.47 stars from 52 reviews indicating that most customers are satisfied with the customer refused to so. Or write your own and this company all standard return policies apply, except where below! Recommend, and because the agreement mentioned to contact the manufacturer that can be returned for a guitar that 've. Your order is delivered for consumers: best of luck if you dont want it refuse it,.... after they have been trying to get him a high end guitar, no for. To your attention what was going with the Roland AC-40 and my overall experience with zZounds service. Them as quickly as possible report or cooperate any further debt into an unliquidated debt by of. N'T ask for a replacement was not responsible for getting the bought item delivered to the details mentioned we. Asked when the item after i paid them the wrong email address ( mine ) and i... Credit checks for those with low credit scores card processor that the customer has been a! Where noted below under `` return policy is true would continue collections efforts a late... Of the return shipping costs are their responsibility action if it is how you have lost long... Emailed a return label to expedite matters you send me a HEAD PHONES but then charge for!

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